Terms and Conditions

1. Description of Signs
All of our signs are made to the highest of standards using only Welsh Slate, edge effects are all individual styles and may vary from the samples shown.
Any markings in the slate are natural, and are not considered to be unusual but unique. All signs are produced at a premium thickness of 20mm-30mm thick
All signs are engraved and filled with enamel, and not printed.
Any colour variations may occur due to the natural material used.
All sizes are cut to your specification and are accurate, however the rustic edge sign option will shrink your size slightly due to the chipping process.
Our Secret Fixing method is used on all signs for you to mount on either a gate or wall, nylon pins are counter sunk into the back of the sign.
(For more information please click here)

2. Payments and Pricing
Unless otherwise stated all goods must be paid for in full before being dispatched from us. All prices are in GB Pounds Sterling. All prices shown include Postage & Packing, VAT to all destinations within mainland UK. Deliveries to Non-European countries may result in import duties payable on receipt of goods. You will be liable for the duties.

If paying by Cheque please make payable to “'Quality Slate”

3. Delivery
We offer no guarantee of being able to deliver within 7-10 working days due to slate being a natural material, however in 98% of order placed we meet this timescale, if we are unable to deliver within this period we will notify you by means of a telephone call or email as to when your delivery will be expected. In exceptional circumstances we reserve the right to deliver within 30 working days. . We will not refund of replace goods that are delayed in transit due to any reason including industrial action by third parties. All our products are dispatched on a next working day delivery and any lost or damaged consignments will be replaced. Free and charged delivery refers to an order being sent to a given address once only.

4. Materials and Quality
We only use the best materials for manufacture; we are the only company to use Welsh Slate on all of our products, which is direct from our quarry of Cwt Y Bwgail in North Wales. This slate is unaffected by weather erosion and UV light. Our other materials and tools for manufacture are considered to be industry specialist and we will only use these tools and materials.

5. Confidentiality
All payments taken via our website use a secure server. Our payments are taken securely by PayPal. All confidential information is held securely and used only in accordance with the Data Protection Act. Customer details are not passed to any third party, but we reserve the right to pass on contact telephone numbers to our delivery company in order to deliver, unless specifically requested not to do so.

6. Cancellations and Returns
If your goods are not manufactured to your specifications then you have the right to cancel the contract return the goods and receive either a full refund or replacement, if you are returning your goods then please state your reasons why by an accompanying letter.

Any complaints should be directed to the following: Contact Address >

Customer Service Desk: 01443 492 953

Statutory Rights : None of our terms & conditions affects your statutory rights.
All images and information are copyright of Quality Slate © 2012 - 2015.

Quality Slate | 29 Centenary Court | Beddau | Pontypridd | CF38 2DL.

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